Norfolk & Dedham and Union Mutual Announce Affiliation
April 10, 2024
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The mission of Norfolk & Dedham is to provide financial security to our policyholders through an exceptional client experience, affording them peace of mind.
Our Roots Make Us Locally Grown
At N&D, we have been covering local homeowners, drivers, and businesses with personalized insurance policies since 1825. As a locally grown insurance company, we know the region, know the risks, and know the right coverage. Our clients rely on the stability of our financially secure mutual insurance companies while benefiting from local employees and agents providing the highest level of personal service.
Accountability Agility Collaboration Continual Improvement Integrity Responsiveness
At N&D, we are passionate about building and nurturing a culture that encourages, supports, and respects the differences in all of us.
Embracing our differences allows for diversity of thought in our decision making, drives innovation, and allows us to truly connect to one another, our clients, and the communities where we live and work.
We are committed to advancing the diversity of our company and nurturing the most supportive, respectful, and accepting organizational culture possible.
“I heartily compliment your Claims Service Representative. She not only handled my claim in a friendly and expeditious manner, but assisted me with the payment negotiations with the body shop, as well. I’m relatively new to Massachusetts, so I was unfamiliar with Massachusetts insurance regulations. This unfamiliarity resulted in several clarification calls to her. Never once did I feel that I was taking up too much of her time and in every case she had a complete and accurate response to my inquiries immediately.”
– Fred, MA
“The process of filing a claim was easy. Their staff are responsive and easy to get a hold of. Their adjuster even released the estimate a couple minutes after I sent him pictures of the car even though it was already after business hours. I appreciate them so much.”
– Millicent, MA
“Our best experience with an insurance company to date, period. Our major home insurance claim was handled extremely well. We have had terrible experiences with ‘big name’ auto insurance previously.”
– Arun, MA
“The Swan Boats of Boston, established over 140 years ago, are a Boston family institution. The Swan Boats are a regional, and perhaps national treasure. Originally from Brighton, the Swan Boats have been insured by the John J. Ryan Insurance Agency and Norfolk & Dedham for decades. Like many small businesses, the Swan Boats were adversely affected by the COVID-19 pandemic. To keep the business and the boats properly protected in challenging times, Norfolk & Dedham worked hard with its agent and its insured to come up with a creative and fiscally responsible solution. Insured, agent and N&D were all pleased with the result and all three look forward to a new beginning.”
– Jack Ryan, Principal – John J. Ryan Insurance Agency, Brighton MA
“As one of our longest lasting continuous company partnerships, we have always enjoyed a strong relationship with N&D.
We feel like that N&D truly values and cares about our Agency and our mission.”
– Geoffrey Stanton, President – Stanton Insurance Agency, Waltham MA
Our site includes custom images from local photographer, Mike Casey, from Wellesley, MA.
He can be found at caseyphotography.net.
1-800-688-1825
Direct Line: 1-781-326-4010
222 Ames Street
Dedham, MA 02026
128 W. Bruce Street
Harrisonburg, VA 22801
© 2023 Newbury Corporation
On Sep 14, 2024, at 10 PM ET, we will be performing scheduled maintenance on our systems.
During this time, our payment system will be inaccessible.
We estimate that our payment system will be back online on Sep 15 by 11 AM ET. We appreciate your patience and apologize for any inconvenience this may have caused.